Refund policy

Johnson's Hub Return Policy

If you are not completely satisfied with your purchase, you may return it within 30 days for a full merchandise refund. During November and December, we will honor all returns & exchanges through January 31st of the new year, as we understand many purchases during this time are gifts. All returns / exchanges must contain all the original packaging. Items that have been altered or worn may not be returned unless they are defective. If any items have been altered or worn, and you still return them, we reserve the right to return the item to you if we can no longer sell it. If you are unsure of your size or how an item will fit, please do not have alterations done until you have had a chance to try on the item.

Shipping Fees

  • You are responsible for all shipping charges to return items to us. We will not credit you for  shipping expenses. If we have made an error in the shipment to you, or the item is defective, please contact us before shipping the items back to us. We will either send you a USPS Prepaid Return Label for the item, or we may ship a replacement with a USPS Prepaid Return Label enclosed in the new shipment.
  • All returns should be shipped via a trackable service (USPS, UPS, Fedex). We strongly suggest you insure the package. We can not be responsible for packages that are lost or damaged during transit. Keep all tracking numbers until we have received your return as we will not refund you without proof of delivery.


Items that cannot be returned

  • Underwear that has been tried on / worn. We are unable to resell open packages of underwear.
  • Items that are no longer in brand new condition. If we can not sell it, we will not refund you.


Misc. Information

  • Refunds are generally issued within 14 business days.
  • Once we issue a refund, please allow a few business days for the money to show up in your account.
  • Online orders will receive an automated email once a refund has occurred. If you do not see one within 14 days, please contact to verify we have received your order.
  • For exchanges, you are responsible for shipping the item back to us, and we will ship the new merchandise at no charge once we have received your original items back. Any additional exchanges on the same order will occur a shipping charge.



Where to ship your return/exchange

All returns and exchanges must be shipped to our store. From time to time we will have a manufacturer ship the items directly to you to expedite an order, even in those cases the items MUST be returned to us or no refund or exchange will be accepted. Make sure to include your exchange form. Please ship to our store address below:


Johnson’s Hub

220 N. Main St.
Kewanee, IL 61443